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24/7 live answering
Keep calls covered after hours, during overflow and whenever your in-house team is unavailable.
24/7 call center support for pest control
Never miss another pest control lead.
PCO Remote answers, qualifies and converts new leads while supporting existing customers—24/7, after hours and during overflow—using representatives trained exclusively around pest control.
Available 24/7No long-term contracts30-day setup-fee guarantee
Live call activityConnected
JMNew customer inquiryResidential pest control
Handled by a pest-control-trained representative
AI-assisted summary
Caller needs an inspection and requested the earliest available appointment. Contact details and service notes are ready for your team.
Designed around your existing workflowNEW LEADSAFTER HOURSCUSTOM SCRIPTSPORTALCRM
A dedicated pest control call center
Every call handled like it matters.
Every representative is trained around pest control and follows your customized scripts, services, pricing and scheduling rules.
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Lead qualification
Follow your customized scripts to qualify and convert prospects while gathering the service details your team needs and documenting the caller’s service needs using your approved process.
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Booking support
Schedule appointments using your service-area, pricing and availability rules so qualified leads keep moving.
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Customer care
Support existing customers with a consistent, professional response and your approved escalation process.
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AI call insights
Review transcriptions, concise summaries and useful call signals without replaying every conversation.
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Connected workflow
Route call details into your operational process through supported CRM and integration options.
How it works
Your business, represented your way.
We learn how your company serves customers, then build a call flow around your services, service area and escalation rules.
Share your workflow
We document services, service areas, scheduling rules, prices and important exceptions.
Prepare and test
Your call process and scripts are configured, reviewed and tested before coverage begins.
Go live
Calls are answered according to your approved rules, with information routed to your team.
Review and improve
Use call records and portal insights to refine performance as your operation changes.
Visibility for every conversation
Calls, reporting and insights in one place.
Your dedicated web portal gives you real-time access to calls, recordings, duration, scripts, pricing and reporting.
Call recordings and transcriptionsKeep an accessible record of customer conversations.
AI analysis and instant summariesReview sentiment, outcomes and a concise overview of every conversation.
Operational reportingReview call activity, duration and actual contract value scheduled by our team.
Dedicated client portalUpdate service scripts and pricing, access recordings and review reporting in real time.
Frequently asked questions
What pest control operators want to know.
Can PCO Remote answer calls after hours and on weekends?
Yes. Coverage can support nights, weekends, holidays and overflow periods according to your service plan and call-handling rules.
Will representatives understand pest control terminology?
PCO Remote specializes in pest control businesses. Your onboarding process also supplies the service, pricing and operating details specific to your company.
Can you work with our existing systems?
Integration options depend on your current CRM, scheduling and telephone systems. We review that workflow during the demo and onboarding process.
Can we review what happened on a call?
The platform provides call recordings, transcriptions, AI analysis, sentiment insights, instant summaries and reporting so your team has complete context after every conversation.
Make the next call count.
See how PCO Remote can support your team and protect more opportunities.